At London Vet Specialists, we are committed to ensuring every client and their pet can access our services comfortably, confidently and without barriers. We understand that visiting a veterinary hospital can be stressful for both pets and people, and we strive to create an environment that is welcoming, inclusive and supportive for everyone.
Below, you’ll find an overview of the accessibility features and services available at our hospital.
Transport
We offer free, dedicated off‑street parking for all clients. Our hospital is also conveniently located just a short walk from major transport links at Hammersmith Station.
Wheelchair Accessibility
Our hospital is fully wheelchair accessible. These features include:
- An outdoor ramp
- A client lift serving all public floors
- Two wheelchair‑accessible bathrooms
We aim to ensure a safe, dignified and comfortable visit for all clients.
Quiet Facilities
To prioritise a calm experience for clients and their pets, our waiting areas are separated into dog‑specific and cat‑specific spaces. Our dog waiting area also includes two quiet pods, designed for client or pet who prefers a more private, low‑stimulus environment while waiting briefly before appointments.
We have sensory kits available for anyone who may experience sensory overload. These contain helpful tools and gadgets that reduce external stimuli and support grounding and focus.
If our waiting areas feel overwhelming at any point, our client care team can guide you to our dedicated quiet room.
Languages
We are proud to have a multilingual team who can support you during your visit, to ensure clear communication and the best possible care for your pet.
If you would like language support, please let our client care team know when scheduling your appointment and we will do our best to accommodate.
Languages spoken within our team include:
- Bengali
- Cantonese
- Greek
- Irish
- Mandarin
- Portuguese
- Sinhala
- Spanish
Prayer Facilities
We recognise and respect the diverse spiritual needs of our clients, who may need time for prayer, reflection or a moment of privacy during your visit with us.
A clean prayer mat is available for clients who may require it. Simply let our client care team know when you arrive, and we will be happy to prepare a space for you.
Your comfort, safety and wellbeing are at the heart of our client experience. If you or anyone in your party has additional accessibility requirements not listed above, please don’t hesitate to let us know when booking your appointment or upon arrival.
We will always do our utmost to support your needs and ensure your visit to London Vet Specialists is as smooth and stress‑free as possible.
